BEAUTY IN EVERY DETAIL
Tiles & flooring
Check your postcode
Free standard delivery on qualifying orders over £1,000. Check the rate for your items and postcode.
Delivery information
Delivery, without the guesswork.
From small samples to full pallets of tiles and flooring, we make the delivery details clear before your order leaves us — including costs, timescales and what to expect on delivery day.
Costs at a glance
What will delivery cost?
Standard delivery is free on qualifying orders over £1,000. Below that, the cost depends on what you are ordering and how it needs to travel.
Mosaics & small tiles
Check your postcode
Free standard delivery on qualifying orders over £1,000. Check the rate for your items and postcode.
Wall panels
Check your postcode
Delivery depends on the panel, supplier and postcode. Check the quote for your selection.
Cut tile samples
Free cut samples on eligible tiles
After your samples arrive, we refund the sample delivery charge for each brand whose tiles you buy in a later £50+ tile order. Contact us with both order numbers to claim.
Some designer ranges travel directly from the maker on specialist freight. Scotland and some remote postcodes are priced separately. The exact delivery charge is always shown before payment.
From us to your door
How tile delivery works
Large tile and flooring orders need a little more planning than an ordinary parcel. Here is the process.
Order confirmed
We check availability and lead time for the exact range you have ordered.
Packed for transit
Heavy and fragile orders are protected and prepared for specialist pallet delivery.
Delivery arranged
The courier brings the order to the nearest safe, flat kerbside point at your property.
Check on arrival
Inspect the delivery as soon as practical and photograph any damage before installation begins.
Important for pallet orders
Tile deliveries are kerbside.
The driver will bring the pallet to the nearest safe, flat point to your property — not inside the building. Please make sure somebody is available to receive the order and move the tiles from the delivery point.
If access is difficult, call us before dispatch. A missed delivery or failed access can result in a re-delivery charge.
Call 01344 620211 →Tell us in advance about
- Narrow lanes or restricted vehicle access
- Steps, steep slopes or gravel drives
- Parking restrictions or timed access
- Any fixed installation deadline
Planning your project
When will my order arrive?
3–5 working days
Estimated arrival for in-stock orders placed before 2pm UK time on a working day.
1–2 working days
A paid upgrade where offered at checkout. The same 2pm UK-time cut-off applies.
2–3 working days
Cut tile samples usually arrive within 2–3 working days.
Date confirmed by email
We will email a confirmed dispatch date within 24 hours of your order.
Lead time confirmed first
Selected designer ranges have a longer lead time, which is confirmed before processing.
In-stock delivery estimates apply to orders placed before 2pm UK time on a working day. Orders placed from 2pm, at weekends or on bank holidays are processed from the next working day. Working days exclude weekends and bank holidays. Estimates are not guaranteed; express does not shorten backorder or special-order lead times. Regional holidays and specialist freight can affect the final date.
Do not book your installer until the full order has arrived and been checked.Timed and weekend deliveries are available in some areas for an additional charge.
Damaged in transit?
Photograph it and tell us within three working days.
Send clear photos of the affected boxes and tiles to sales@hyperiontiles.com. We will arrange replacements quickly and at no cost for confirmed transit damage.
When your order arrives
Check first. Install second.
Please inspect your delivery before signing where possible, then check the full order before any tiles are fitted. We recommend ordering around 10% extra for cuts and wastage so your installer has enough material to complete the job smoothly.
Returns & common questions
A few useful things to know.
Can I return unused tiles?
Contact Hyperion within 14 days of delivery. For eligible online consumer cancellations, send the goods back within a further 14 days after notifying us; no restocking fee applies. Additional supplier returns have separate eligibility rules, charges and return-by dates. These do not override statutory rights.
Which items cannot be returned?
Additional supplier returns can exclude clearance, end-of-line, special-order or bespoke goods. These supplier exclusions do not override statutory cancellation rights. Statutory exceptions can apply to goods made to your specifications or clearly personalised; clearance or special-order labels alone do not remove those rights. Rights for faulty or damaged goods are unaffected.
Is delivery free over £1,000 everywhere?
Qualifying standard delivery is free over £1,000. Some remote locations and specialist supplier-direct ranges can carry separate freight arrangements, which are shown or confirmed before payment or dispatch.
Can I request a timed or weekend delivery?
In some areas, yes. Timed and weekend services are available for an additional charge. Contact us before ordering or before dispatch so we can check availability.
What if my property has difficult access?
Tell us before dispatch if there are narrow lanes, steps, gravel, restricted parking or other access issues. We can then help arrange the most suitable delivery vehicle or service.
Need help before ordering?
We would rather check the details now than surprise you on delivery day.
Talk to the Ascot team about access, stock, lead times or a fixed project deadline.
Supplier return route
Check your return rights and supplier route.
To request a return, contact Hyperion within 14 days of delivery. For eligible online consumer cancellations, you have a further 14 days after telling us to send the goods back. Contact us for the correct return address; your statutory cancellation does not depend on our authorisation.
Additional supplier returns have their own eligibility rules, charges and exclusions. These do not override statutory cancellation rights or rights for faulty goods. See our refund policy and supplier return guidance before arranging a return.
The supplier rates and conditions below describe additional non-statutory returns. No restocking fee applies to an eligible statutory cancellation.
Select a supplier above
Additional supplier return details
Contact Hyperion within 14 days to request an additional supplier return. Follow the return-by date in your written authorisation.
Restocking / handling—
- Contact Hyperion within 14 days of delivery.
- Keep goods unused, complete and safely stored.
- Wait for return authorisation before sending anything back.
These additional supplier terms do not apply in place of statutory cancellation rights. No restocking fee applies to an eligible statutory cancellation.
Explore more collections
Porcelain Wall And Floor Tile Collection
Stone Wall And Floor Tile Collection
Mosaic Wall And Floor Tile Collection
Colour Wall And Floor Tile Collection
Mirror Collection
LVT Floor Collection
Wood Flooring Collection
Wall & Ceiling Paint
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