Delivery & receiving your order

Careful delivery, with the details made clear.

Tile and flooring orders are heavy, fragile and often time-sensitive. Here is what to expect from dispatch through to delivery day.

Contact delivery support Continue shopping

01

Free UK delivery over £1,000

Qualifying UK orders receive free delivery. Any range-specific or location exceptions are confirmed before dispatch.

02

Protective pallet delivery

Larger orders are packed for safe transit and normally arrive on a pallet. Please plan a suitable place for the delivery to be left.

03

Check on arrival

Inspect the order as soon as practical. If anything is damaged, photograph the packaging and affected material and contact us promptly.

UK Delivery — costs & timescales at a glance

We deliver across the UK mainland. Standard delivery is free on all orders over £1,000. Express delivery is a paid upgrade and is charged separately at every order value. Below the threshold, the cost depends on what you're ordering — tiles travel on pallets, mosaics and samples by courier.

What you're ordering	Standard delivery	Express
Tiles & flooring	£30–£60 — FREE over £1,000	£60–£100
Mosaics & small-format tiles	£10 (orders up to £60) / £15 — FREE over £1,000	£30
Wall panels	£10 — FREE over £1,000	£15
Cut tile samples	Free or a small postage charge depending on the range — any sample postage is refunded when you place your order	—

Some designer brands are dispatched directly from the maker on specialist freight, which is why a small number of ranges carry a higher delivery charge. Deliveries to Scotland and some remote postcodes are priced separately and also qualify for free standard delivery over £1,000. The exact cost for your basket is always shown at checkout before payment.

How tile delivery works

Tile and flooring orders are heavy, so they travel on a pallet with a specialist courier and are delivered kerbside — the driver will bring the pallet to the nearest safe, flat point to your property (not inside). Please plan for someone to be home, and let us know in advance about narrow lanes, steps, gravel drives or restricted access so we can arrange the right vehicle. A missed delivery or failed access may incur a re-delivery charge, so if in doubt, call us first on 01344 620211 — we're happy to check.

Timescales

In-stock items: dispatched within 3–5 working days; samples arrive within 2–3 working days.
Backorder items: we'll email you a confirmed dispatch date within 24 hours of your order.
Special-order ranges (e.g. some Ca'Pietra, Fired Earth and Original Style lines): lead time confirmed before your order is processed.
Timed and weekend deliveries are available in some areas for an additional charge — call us to arrange.

When your order arrives

Please check your delivery before signing where possible. If anything arrives damaged, don't worry — photograph the affected boxes and email sales@hyperiontiles.com within 48 hours and we'll replace damaged tiles quickly and at no cost. We always recommend ordering 10% extra for cuts and wastage so a small breakage never delays your fitter.

Returns

Unused, complete orders can be returned within 14 days of delivery with a returns number (email us to arrange). A restocking fee of 20–30% applies depending on the range — the exact rate is shown on each product page. Clearance, end-of-line, special-order and bespoke items can't be returned unless faulty. Damaged or faulty items are always replaced or refunded in full.

Questions? Call 01344 620211 (Mon–Fri 9–5, Sat 10–4) or email sales@hyperiontiles.com.

Before you book installers