BEAUTY IN EVERY DETAIL
Woodpecker returns: contact Hyperion within 14 days of delivery. Unused goods in their original packaging and in resaleable condition may be eligible once authorised. Accepted returns carry a 20% restocking charge; any collection or carriage cost will be confirmed before the return is arranged.
If you are unsure before ordering, our team can check quantities, suitability and the return terms for this exact product.
In stock. Standard: Estimated 3–5 working days. Express: Estimated 1–2 working days where offered at checkout. In-stock delivery estimates apply to orders placed before 2pm UK time on a working day. Orders placed from 2pm, at weekends or on bank holidays are processed from the next working day. Working days exclude weekends and bank holidays. Estimates are not guaranteed; express does not shorten backorder or special-order lead times. Regional holidays and specialist freight can affect the final date.
Delivery: the exact cost is calculated at checkout from your order and postcode, and UK delivery is free over £1,000 on most ranges. If your order needs a pallet or specialist vehicle, we’ll contact you to confirm the delivery arrangement before dispatch.
On arrival: please check the order promptly. If anything has been damaged in transit, contact us within three working days and we’ll help put it right.
Whitby Charcoal Tile
34-WBY-002
Product details
Product story
Anchored in Charcoal: Whitby Charcoal Tile
Whitby Charcoal is a deep concrete-effect tile that grounds a scheme — waterproof, warm underfoot and built for kitchens, bathrooms and busy hallways.
Large-format 305 x 610mm tiles in a rigid mineral-resin core, with a deep-emboss matt surface that reads convincingly as cast concrete. Underlay is built in, the Easiloc 5G joint clicks together and the boards score and snap to size, so fitting is quick and there is no grout to maintain. Fully waterproof, suitable with underfloor heating and guaranteed for 20 years.
Delivery
In-stock orders are dispatched within 3–5 working days, with express options available. Special-order and made-to-order ranges carry their own lead time, shown on the product page and confirmed when you order. Pallet, slab, large-format and bathware orders travel on a specialist off-load service — we confirm the timescale and book a date that suits you before dispatch.
Delivery is calculated at checkout from your order and postcode (we do not offer showroom collection) and UK delivery is free on orders over £1,000 on most ranges. For pallet deliveries please tell us about access issues in advance — low trees or bridges, narrow roads or gateways, gravel drives, or no turning or unloading space — as a re-delivery charge may apply if we cannot complete delivery.
When your order arrives
Please check your delivery as soon as it arrives. Once goods are unloaded they become the responsibility of the receiver, so if anything isn’t right, contact us within three working days and we’ll put it right quickly.
Returns
To request a return, contact Hyperion within 14 days of delivery. For eligible online consumer cancellations, you have a further 14 days after telling us to send the goods back. Contact us for the correct return address; your statutory cancellation does not depend on our authorisation.
Additional supplier returns have their own eligibility rules, charges and exclusions. These do not override statutory cancellation rights or rights for faulty goods. See our refund policy and supplier return guidance before arranging a return.
Product Frequently Asked Questions
The Hyperion Family Promise
Our family-run Ascot team is here to help you choose with confidence, check the practical details and plan your project.
Ask us about available samples, quantities and delivery before you commit. Returns and delivery terms depend on the product and supplier.
Installation & Care Tips
Follow the current manufacturer instructions for the exact product and your intended application. Confirm preparation, fitting materials and aftercare with your installer before work begins.
Contact our team when product-specific guidance is not listed. Do not assume that another material or range uses the same installation or cleaning method.
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
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Our Price Promise
As an official stockist of the brands we carry, every tile is the genuine article — expertly specified and fully supported by our Ascot team. If you find the same product for less elsewhere, talk to us and we'll do our best to match it.
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Customer Support
Chat with us live.
Call us on 01344-620211
Email us sales@hyperiontiles.com
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Shipping Information
Once an order has been placed, goods that are in stock can normally be dispatched within 3–5 working days. Delivery of special orders, slabs, large-format tiles, some bathware and sizeable orders is best carried out on one of our specialist off-load vehicles, so timescales will be advised before any tiles are ordered. A specific delivery date will be arranged to suit you.
Express delivery: 1–2 working days.
