BEAUTY IN EVERY DETAIL
Ca’ Pietra returns: contact Hyperion within 14 days of delivery. Unused goods in their original packaging may be eligible for return in full-box quantities, subject to the matching batch still being held. Accepted returns carry a 15% restocking charge. We’ll confirm eligibility before anything is sent back.
If you are unsure before ordering, our team can check quantities, suitability and the return terms for this exact product.
In stock. Standard: Estimated 3–5 working days. Express: Estimated 1–2 working days where offered at checkout. In-stock delivery estimates apply to orders placed before 2pm UK time on a working day. Orders placed from 2pm, at weekends or on bank holidays are processed from the next working day. Working days exclude weekends and bank holidays. Estimates are not guaranteed; express does not shorten backorder or special-order lead times. Regional holidays and specialist freight can affect the final date.
Delivery: the exact cost is calculated at checkout from your order and postcode, and UK delivery is free over £1,000 on most ranges. If your order needs a pallet or specialist vehicle, we’ll contact you to confirm the delivery arrangement before dispatch.
On arrival: please check the order promptly. If anything has been damaged in transit, contact us within three working days and we’ll help put it right.
Sarsen Home Cement, Grout & Salt Residue Remover
Available to order
For in-stock items: 3–5 working days standard, or 1–2 working days express where offered.
Order before 2pm UK time on a working day. Orders after 2pm, at weekends or on bank holidays are processed from the next working day.
Supplier-held stock and special-order items may take longer. Please confirm availability and timing before booking your installer.
Check delivery with our team: 01344 620211Available services and delivery costs are confirmed at checkout.
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Product details
Product story
The Haze That Won't Mop Away
A rapid-action remover for cement smears, grout film and the white bloom of efflorescence, from Hyperion Tiles, your official Ca'Pietra stockist.
Every newly tiled floor carries a little of the fixing process with it: a dull veil of cement across the face of the tile, a rim of grout that dried faster than the sponge could reach, or salts drawn to the surface as the bed gives up its moisture. This is the product for all three, and it works quickly.
Sarsen Home list it as suitable across unpolished natural stone, porcelain, glazed ceramic, slate, quarry tiles, brick, terracotta and granite — an unusually wide brief for one bottle. Coverage is given as roughly 5–25m² per litre, a broad spread that reflects how heavy the residue is and how absorbent the surface underneath.
Product specification
Product Name: Sarsen Home Cement, Grout & Salt Residue Remover
Brand: Ca'Pietra
Range: Sarsen Home
Type: Residue Remover
Pack Size / Format: 1lt bottle
Coverage: Approximately 5–25m² per litre
Suitability: Unpolished natural stone, porcelain, glazed ceramic, slate, quarry tiles, brick, terracotta and granite
Availability: Usually in stock
Sold By: Sold by the bottle
Samples
Want to check it before ordering? An online sample option is not currently attached to this product. Call our Ascot team on 01344 620211 and we’ll check the best sample option for this exact product.
Delivery
In-stock orders are dispatched within 3–5 working days, with express options available. Special-order and made-to-order ranges carry their own lead time, shown on the product page and confirmed when you order. Pallet, slab, large-format and bathware orders travel on a specialist off-load service — we confirm the timescale and book a date that suits you before dispatch.
Delivery is calculated at checkout from your order and postcode (we do not offer showroom collection) and UK delivery is free on orders over £1,000 on most ranges. For pallet deliveries please tell us about access issues in advance — low trees or bridges, narrow roads or gateways, gravel drives, or no turning or unloading space — as a re-delivery charge may apply if we cannot complete delivery.
When your order arrives
Please check your delivery as soon as it arrives. Once goods are unloaded they become the responsibility of the receiver, so if anything isn’t right, contact us within three working days and we’ll put it right quickly.
Returns
To request a return, contact Hyperion within 14 days of delivery. For eligible online consumer cancellations, you have a further 14 days after telling us to send the goods back. Contact us for the correct return address; your statutory cancellation does not depend on our authorisation.
Additional supplier returns have their own eligibility rules, charges and exclusions. These do not override statutory cancellation rights or rights for faulty goods. See our refund policy and supplier return guidance before arranging a return.
Product Frequently Asked Questions
The Hyperion Family Promise
Our family-run Ascot team is here to help you choose with confidence, check the practical details and plan your project.
Ask us about available samples, quantities and delivery before you commit. Returns and delivery terms depend on the product and supplier.
Installation & Care Tips
Follow the current manufacturer instructions for the exact product and your intended application. Confirm preparation, fitting materials and aftercare with your installer before work begins.
Contact our team when product-specific guidance is not listed. Do not assume that another material or range uses the same installation or cleaning method.
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If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
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Our Price Promise
As an official stockist of the brands we carry, every tile is the genuine article — expertly specified and fully supported by our Ascot team. If you find the same product for less elsewhere, talk to us and we'll do our best to match it.
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Customer Support
Chat with us live.
Call us on 01344-620211
Email us sales@hyperiontiles.com
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Shipping Information
Once an order has been placed, goods that are in stock can normally be dispatched within 3–5 working days. Delivery of special orders, slabs, large-format tiles, some bathware and sizeable orders is best carried out on one of our specialist off-load vehicles, so timescales will be advised before any tiles are ordered. A specific delivery date will be arranged to suit you.
Express delivery: 1–2 working days.
