BEAUTY IN EVERY DETAIL
Fired Earth returns: contact Hyperion within 14 days of delivery. The complete tile order must be returned; part-order and surplus-tile returns are not accepted. For an authorised complete-order return notified within 14 days, no standard restocking fee applies. We’ll confirm the return route before anything is sent back.
If you are unsure before ordering, our team can check quantities, suitability and the return terms for this exact product.
In stock and ready to dispatch. This Fired Earth product is normally dispatched within 3–5 working days.
Delivery: the exact cost is calculated at checkout from your order and postcode, and UK delivery is free over £1,000 on most ranges. If your order needs a pallet or specialist vehicle, we’ll contact you to confirm the delivery arrangement before dispatch.
On arrival: please check the order promptly. If anything has been damaged in transit, contact us within three working days and we’ll help put it right.
3 coordinated options · compare shape, size and finish before you decide
Ceramic ranges can be wall-only or suitable for broader use, so the verified suitability for this exact design is shown below rather than assumed.
A sample is available for this product, so you can check colour, texture and scale against the room before committing to the full quantity.
Part of the Naples range.
VISUALISE
Upload a room photo, choose the surface and adjust the tile scale. This is a quick planning preview, not a photorealistic installation render.
NFRANCESCA-1
An ornate cement-effect patterned ceramic, inspired by the reclaimed encaustic floors of old Naples, from Hyperion Tiles, your official Fired Earth stockist.
Naples Francesca answers a more decorative mood. A softly symmetrical quatrefoil motif is picked out in warm cream, ivory and earthy brown, creating a floor with the gentle grandeur of a restored Italian townhouse. It rewards a close look yet reads as calm and cohesive across a larger expanse.
Printed on a durable glazed ceramic body in a versatile 20 x 20cm square, the design tessellates seamlessly for a continuous decorative floor or an characterful feature wall. Being glazed, it needs no sealing and wipes clean effortlessly.
See it in your own room first. A sample is available for this product so you can check the colour, finish and surface in your own light before placing the main order.
The sample is £3.25.Sample postage is £4.99 per supplier and is refunded on tile orders £50+ using the code emailed with your sample order. Choose Sample in the buying panel to order it.
In-stock orders are dispatched within 3–5 working days, with express options available. Special-order and made-to-order ranges carry their own lead time, shown on the product page and confirmed when you order. Pallet, slab, large-format and bathware orders travel on a specialist off-load service — we confirm the timescale and book a date that suits you before dispatch.
Delivery is calculated at checkout from your order and postcode (we do not offer showroom collection) and UK delivery is free on orders over £1,000 on most ranges. For pallet deliveries please tell us about access issues in advance — low trees or bridges, narrow roads or gateways, gravel drives, or no turning or unloading space — as a re-delivery charge may apply if we cannot complete delivery.
Please check your delivery as soon as it arrives. Once goods are unloaded they become the responsibility of the receiver, so if anything isn’t right, contact us within three working days and we’ll put it right quickly.
Unused, complete orders can be returned within 14 days of delivery; as tiles are picked and packed to your quantity, a restocking fee of 20–30% applies depending on the range. Fired Earth ranges are returned through Fired Earth’s own returns process, and special-order items are non-returnable unless damaged on delivery or faulty. Ordering a free sample first is the simplest way to avoid a return.
Our family-run Ascot team is here to help you choose with confidence, check the practical details and plan your project.
Ask us about available samples, quantities and delivery before you commit. Returns and delivery terms depend on the product and supplier.
Explore the collection, compare your favourites and ask our Ascot team for help choosing.
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
Our Price Promise
As an official stockist of the brands we carry, every tile is the genuine article — expertly specified and fully supported by our Ascot team. If you find the same product for less elsewhere, talk to us and we'll do our best to match it.
Customer Support
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Call us on 01344-620211
Email us sales@hyperiontiles.com
Shipping Information
Once an order has been placed, goods that are in stock can normally be dispatched within 3–5 working days. Delivery of special orders, slabs, large-format tiles, some bathware and sizeable orders is best carried out on one of our specialist off-load vehicles, so timescales will be advised before any tiles are ordered. A specific delivery date will be arranged to suit you.
Express delivery: 1–2 working days.
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