Return Policy
Eligible returns include:
Returns not accepted for:
HOW TO RETURN GOODS
PACKING YOUR RETURN
To protect fragile tiles, make sure to pack them securely. Take a photo before pickup to address any carrier issues. Clearly display the returns number on packages, crates, and pallets. If your delivery gets damaged, we'll offer photo evidence to help with your courier claim.
TIME FRAME FOR RETURNS
You can return items to us within 14 days of receiving or collecting the delivery, with a restocking fee of 20% to 30% depending on specific terms. For additional details, feel free to reach out to us.