Once an order has been placed goods that are in stock, can normally be
dispatched for delivery within 1-2 working days. Delivery of special orders,
slabs, large-format tiles, some bathware and sizeable orders is best carried
out on one of our specialist off-load vehicles, so timescales will be advised
before any tiles are ordered. A specific delivery date will be arranged to suit
Most deliveries are between the hours of 9.00 am and 6pm, Monday –
Friday except Bank Holidays. An additional charge will be made for a
specific morning, afternoon or timed delivery (if available).
Most orders are packed in either wooden crates or onto pallets which will
be delivered on a large lorry so it is important that any restricted access
details (such as overhanging trees, steep gradients or gravel driveways) are
advised prior to your order being placed. The consignment will be placed, at
the driver’s discretion, to the nearest, safely accessible point to the
property; this may be on the drive or at the kerbside.
The delivery driver cannot help handle the goods, so it is essential for you
to arrange for a responsible individual to be present. Somebody must be
available to accept, sign for and safely store the goods as required.
Unfortunately, the driver is not able to unpack products and move them
from the place of delivery. Orders will be shrink wrapped for protection, but
please try to move the materials undercover as soon as possible and ensure
all ancillary products are stored in dry conditions to avoid damage by frost
All orders must be examined on delivery and any shortages, damages or
other discrepancies must be noted on the delivery note and reported within
three working days if there are any issues so we may resolve this as quickly
as possible. Failure to do this may invalidate any claims of breakages or
replacements after this period. Your delivery may have extra or broken tiles
which are additional to your ordered quantity. These are normally left in to
brace the other tiles and will be noted on your delivery note.
Care needs to be taken when unpacking all stone tiles as spacers may need
to be removed from the packaging before the tiles are lifted out. Tiles
should always be stacked and stored vertically (on edge) but not on a hard
surface as this causes unnecessary edge chipping.