Refund policy
Refund Policy
Eligible returns include:
✔ Unused products
✔ Products in their original packaging
✔ Products in full box quantities
Returns not accepted for:
✘ End of Line/Clearance items
✘ Special Order items
✘ Made to Order/Bespoke items
HOW TO RETURN GOODS
Please ensure that all returns are pre-authorised and accompanied by a returns number. This returns number should be clearly indicated on all packages, crates, and pallets. You are responsible for arranging the return of goods through your preferred courier or by dropping them off at our warehouse.
Thank you for your cooperation.
PACKING YOUR RETURN
Ensure proper packaging as tiles are fragile. Capture a photo prior to pickup to address any potential carrier problems. Clearly indicate the returns number on all packages, crates, and pallets. If your delivery to us sustains damages, we will provide photographic evidence to assist you in filing a claim with your courier.
TIME FRAME FOR RETURNS
You have up to 14 days of delivery being received/ collected to return goods to us, less a 20% restocking fee.